This Privacy Policy explains how luke97 collects, uses, stores, and protects the personal data of players and visitors to the luke97 platform. Your privacy matters to us. Please read this document carefully before using any service on luke97.app.
1.1 This Privacy Policy ("Policy") applies to all personal data processed by luke97 ("we," "our," or "us") in connection with the operation of the online betting and casino platform available at luke97.app (the "Platform") and any related services, communications, or marketing activities.
1.2 By registering an account with luke97, depositing funds, placing a bet, playing a casino game, or otherwise interacting with the Platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.
1.3 luke97 takes the privacy of its users seriously. The Platform is designed primarily for English-speaking Pakistani players, and we handle all personal data in a manner consistent with responsible data stewardship and applicable privacy obligations.
2.1 Registration Data. When you create a luke97 account, we collect your full name, date of birth, email address, and (where applicable) Pakistani mobile phone number. This information is necessary to create and operate your account and to verify that you meet the minimum age requirement of 18 years.
2.2 Identity Verification (KYC) Data. To comply with anti-money laundering and responsible gaming obligations, luke97 may request and collect copies of government-issued identity documents such as your Computerised National Identity Card (CNIC), proof of address, or source of funds documentation. This data is handled with the highest level of care and access is strictly limited.
2.3 Financial Data. We collect information related to your deposits and withdrawals, including transaction amounts, payment method identifiers (such as JazzCash wallet numbers or masked bank account details), and transaction reference numbers. We do not store complete card numbers on our servers – full card data is processed by PCI-DSS compliant payment processors.
2.4 Betting and Gaming Activity. luke97 maintains records of your betting history, game play activity, bonus usage, account balance changes, and session activity. This data is used for account management, dispute resolution, and responsible gaming monitoring.
2.5 Technical and Device Data. We automatically collect certain technical data when you access the Platform, including your IP address, device type and operating system, browser type and version, screen resolution, and session timestamps. This data helps us improve Platform performance and detect fraudulent activity.
2.6 Communications Data. When you contact luke97 customer support via live chat or email, we retain records of those communications for quality assurance, dispute resolution, and training purposes.
3.1 luke97 uses the personal data we collect for the following primary purposes:
4.1 luke97 processes your personal data on the following legal grounds:
5.1 luke97 does not sell, rent, or trade your personal data to third parties for their own marketing purposes.
5.2 We may share your personal data with carefully selected third-party service providers who assist us in operating the Platform, subject to appropriate data processing agreements. These include:
5.3 We may disclose your personal data to regulatory authorities, law enforcement agencies, or courts where required to do so by applicable law, court order, or regulatory requirement. Such disclosures are made only to the extent strictly necessary and in accordance with applicable legal requirements.
5.4 In the event of a merger, acquisition, or sale of all or part of the luke97 business, your personal data may be transferred to the acquiring entity. You will be notified in advance of any such transfer that materially affects your data rights.
6.1 luke97 uses cookies and similar tracking technologies on the Platform. Cookies are small data files stored on your device that allow the Platform to remember your preferences, maintain your session, and collect analytical data about how the Platform is used.
6.2 The types of cookies used by luke97 include:
6.3 You can manage non-essential cookie preferences through your browser settings. Disabling certain cookies may affect Platform functionality.
7.1 luke97 retains your personal data for as long as your account is active and for a period thereafter as required to comply with legal, regulatory, and contractual obligations.
7.2 Account and transaction records are typically retained for a minimum of five (5) years following account closure to satisfy anti-money laundering and financial record-keeping requirements. KYC documentation is retained for the same period.
7.3 Customer support communication records are retained for three (3) years from the date of the communication. Technical log data is typically retained for a shorter period consistent with its operational purpose.
7.4 Where data is retained solely on the basis of your consent (such as marketing preference data), it is deleted promptly upon withdrawal of that consent.
8.1 luke97 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include encrypted data transmission (HTTPS/TLS), access controls limiting data access to authorised personnel only, regular security assessments, and intrusion detection systems.
8.2 While luke97 takes every reasonable precaution to protect your data, no internet transmission is entirely secure. You are responsible for maintaining the security of your own device and account credentials. Enable two-factor authentication on your luke97 account to significantly reduce the risk of unauthorised access.
8.3 In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, luke97 will notify affected users without undue delay and will take all necessary steps to contain the breach and mitigate any resulting harm.
9.1 Subject to applicable law, you have the following rights in relation to your personal data held by luke97:
9.2 To exercise any of these rights, contact the luke97 support team via live chat or at [email protected]. We will respond within a reasonable timeframe and no later than thirty (30) days from receipt of a verifiable request.
10.1 The luke97 platform is strictly intended for users aged 18 years and older. We do not knowingly collect personal data from individuals under the age of 18. If we become aware that personal data has been provided by a minor, we will immediately close the account, delete the data, and refund any deposits in accordance with our Responsible Gaming Policy.
10.2 If you believe that a minor has registered an account with luke97, please contact the support team immediately via live chat or email so that appropriate action can be taken without delay.
11.1 In order to operate the Platform, luke97 may transfer your personal data to servers or service providers located outside Pakistan. Where such transfers occur, luke97 takes steps to ensure that appropriate safeguards are in place to protect your data to a standard consistent with this Policy.
11.2 Third-party service providers engaged by luke97, including payment processors and game software providers, may process data in jurisdictions other than Pakistan. All such providers are subject to data processing agreements that require them to protect your data and use it only for the specific purposes for which it was shared.
12.1 luke97 may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or Platform features. The date of the most recent revision is displayed at the top of this document.
12.2 Where changes are material, registered users will be notified via email to their registered address or via an on-Platform notification at their next login. Continued use of the Platform following notification of an updated Policy constitutes your acceptance of the revised terms.
13.1 If you have any questions, concerns, or requests regarding this Privacy Policy or the way luke97 handles your personal data, please contact us through the following channels:
13.2 luke97 aims to acknowledge all privacy-related queries within two (2) business days and to provide a substantive response within thirty (30) days of receipt.
Six principles guiding how luke97 handles Pakistani player data
luke97 does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. Your information is used only to operate and improve your experience on the Platform.
All data transmitted between your device and the luke97 Platform is encrypted using HTTPS/TLS. Your login credentials, personal details, and financial transactions are never sent in plain text.
You have the right to access, correct, or delete your personal data held by luke97. You can update basic profile details in your account settings or contact the 24/7 support team for assistance.
Full card and mobile wallet credentials are processed only by PCI-DSS compliant payment partners including JazzCash and Easypaisa processors. luke97 does not store complete payment credentials on its own servers.
If you have opted in to receive promotional communications from luke97, you can withdraw that consent at any time through your account preferences or by contacting the support team. Opt-out requests are processed immediately.
luke97 does not knowingly collect data from individuals under 18 years of age. Any account found to belong to a minor is immediately closed, data deleted, and deposits returned. Protecting younger users is a top priority.
Play cricket betting, live casino, and slots knowing your personal data is handled responsibly. 18+ only. Pakistani players welcome.
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